Cruise Ship Passenger info 2022 - Victoria

Yes, we require $100 non-refundable deposit when booking a private tour. We do not hold any day without payment information.

If you joined this tour as a private tour, and provided we don't have a scheduled tour departing after your tour, we will wait for you and adjust schedule.  This would apply to any private tours booked after 5pm. 

We try to keep an eye on announcements, however if you joined one of our public departures sorry no refund as we could have sold those seats.  If you joined a private tour and provided we have not pre-paid for anything we will refund all but $100 is non-refundable.  This ONLY applies if the ship cancels. We do get notification of same.

Sorry, this is our business and we have reserved your driver and vehicle just for you. No refunds.  You may cancel 7 days prior for groups 5 or less, Groups over 10 require 10 days cancellation. Your non-refundable deposit will not be refunded.

Sorry, we encourage people on cruise ships to book private tours as many cruise ships will be late or itinerary changes last minute on ship. If you do book a public tour and miss your pickup no refunds will be available nor can we wait as we have others waiting for pickup and ready to go on time.

Of course if something happens on our side and we are unable to provide service for one reason or another we will refund all monies. This does no apply if the ship cancels.

We find texting might work best for you on ship 250-516-6077,  or visit the ships concierge service for assistance if out of cell coverage. We do not check email when we are conducting tours and any last minute changes or updates must be called into our office or texted.